PGM AGENCY
Call Katie 667 200 1077 Book a 15-minute call

For trades, studios and small offices · anywhere in the US

Your phone answered. Your jobs booked. Your follow-up done.

Katie picks up every call and every website chat, day or night, tells the caller what they need to know, books the job, and texts back anyone you missed. She is an AI with a friendly voice that knows your prices. We set her up for your business and run her, and a person answers to you.

Call Katie now: 667 200 1077 Book a 15-minute call

The chat bubble in the corner is Katie too.

On a computer? Dial 667 200 1077 from your phone.

  • Missed calls
  • Reviews
  • Bookings
  • We tell you if it is not a fit. Fifteen minutes, your numbers, a straight answer. No hard sell.
  • Nothing hidden. Katie tells every caller the call is recorded, and says she is a virtual assistant if asked.
  • You hear every call. Recordings and transcripts sit in your account. Listen whenever you like.
  • We do not help your competitors. One business per trade per area, drawn on a map before you sign.

One plan. Katie runs your office.

We do not sell you software. We set up Katie and the system behind her, train her on your business, and run it. You get booked jobs and a quiet phone.

Katie Phone Chat and text Calendar Pay link Reviews Win them back
  1. She picks up. Every call, chat and text, 24/7. Missed one anyway? She texts them back inside a minute.Phone, website chat and texts in one inbox, on a number set up for Katie.
  2. She keeps them warm. The quote they asked for, the reminder before the job, the "still want that estimate?" a week later.Follow-ups, reminders and your calendar, one thread per customer.
  3. She gets you paid. Estimate out the same day, a pay link by text, the invoice when the job is done.Estimates, invoices and card payments, if you want them.
  4. She asks for the review. Job done, review request sent. A bad one reaches you before it reaches Google.Review requests and replies, and the reviews on your site.
  5. She brings them back. Spring tune-up time, the customer from two years ago, the quote that never closed.Seasonal reminders and old-customer texts, written with you.
  6. She shows you the numbers. Calls answered, jobs booked, reviews asked for, on one page every month, so you know what the phone did.Call, booking and review reports from your account.

Katie is software, not staff. She does not replace you or your crew. She answers when you cannot, says what you taught her, and hands anything hard to a person. Your customers hear a friendly voice that knows your prices and your hours.

Behind her is PGM SAAS (opens in a new tab), our own system: the phone, the texting, the calendar, the customer list, the website, the payments, the reviews. You never log in unless you want to. We run it. A person for the hard calls, if you want one. Ads later, only when they make sense for you.

One re-tune a year is free as your business changes: your site, your follow-ups, Katie's training. Need changes every month? That is a service charge, and we tell you the number up front.

Because Katie is the demo.

Hear her before you talk to us.

Call 667 200 1077. Ask her what we do, what it costs, how fast it goes. Push back. She answers in plain words and books you a time with our team. No voicemail, no hold music.

What you hear is what your callers would get: an answer and a booking, not voicemail.

Call Katie: 667 200 1077 See what she does

Katie says up front that the call is recorded, and she never pretends to be a person. We do not hide anything.

Katie · PGM's receptionist 667 200 1077 Answers 24 hours a day, 7 days a week
  1. 1You call. She picks up on the first ring and asks what you need.
  2. 2She answers your questions, then offers a time with our team.
  3. 3You get a confirmation by text and email. That is it.

Every call you miss is a job that went to the next name on Google.

You are on a roof, under a sink, or teaching a class. The phone rings. It goes to voicemail. The caller books someone else before you can call back. What is one job worth to you? That is what each missed call costs.

Trades

Roofing · HVAC · remodeling · tree work · any crew with a busy phone

Studios

Taekwondo and martial arts · dance · gyms · CrossFit · boxing

Setup is a process. We start inside a day.

Three steps. Two honest waits.

  1. 1

    Fit call

    Fifteen minutes. We check whether Katie would pay for herself in your business. If she would not, we say so. If she would, you leave with the setup checklist.

  2. 2

    Setup

    You send what the checklist asks for. We register your domain and put it behind Cloudflare, set up your business email, build or rework your site, connect your number and calendar, and train Katie on your services and prices. About a week once we have everything. We start on what you have sent and wait for the rest.

  3. 3

    Live

    Katie answers calls and chat as soon as your number is connected. Texting turns on the day the carriers approve it. You get the texts and the bookings.

Two waits we cannot shorten. Business texting needs carrier approval, called A2P registration. We file for it on day one. With an LLC it takes at least three days; without one the carriers do not allow business texting at all. Until it clears, Katie answers calls and chat, and texting turns on the moment it does. The second wait is yours: everything else moves as fast as we get what the checklist asks for, and we do not promise a go-live date until we have all of it.

This is for you if

  • One missed call is a four-figure job. Roofers, HVAC, remodelers, tree work.
  • Or the phone rings more than you can answer. A plumbing crew with five trucks. A studio with a full schedule.
  • You want to be the only one in your trade we work with in your area. We keep it that way.

Not for you if

  • You run a one-truck shop with small jobs and you answer your own phone just fine.
  • You want to run the software yourself. That is PGM SAAS (opens in a new tab), $297 a month plus setup, and you are on your own.
  • You want someone to fix a slow business. Katie answers faster and books more. She cannot fix the work itself.

Price

One plan, two ways to pay. The next ten clients get one third of full price, locked in for 12 months.

Yearly · best value

Front Desk, paid yearly

$5,000/year

No setup fee. Pay for ten months, get twelve. We cover the start-up costs.

  • Everything in "What she does" above
  • Katie trained on your business
  • Set up and run by us
  • One free re-tune a year
  • Your rate locked for 12 months, one third of full price
Book a 15-minute call

Full price after the next ten clients: $15,000 a year, still no setup fee.

Monthly

Front Desk, paid monthly

$500/mo + $1,000 setup

The setup fee is your start-up cost: Google accounts, phone numbers, texting registration, your domain. None of it stays with us. Think of it as fuel for the truck.

  • Same Katie, same service
  • Twelve payments of $500
  • Same 12-month rate lock
  • Month to month after the first year
Book a 15-minute call

Full price after the next ten clients: $1,500 a month plus setup.

  • What else you pay. Phone minutes, texting and your domain, at cost. Prepaid in small blocks, about $100 at a time, and you see every charge. For most small shops that is under $50 a month.
  • What you stop paying for. The part-time office help to work the phone, the customers and the appointments. The booking app, the texting app, the review tool, the invoicing app, the website builder, the email tool. One system, and we run it.
  • We do not help your competitors. One business per trade per area, about 20 miles. We draw the line on a map together before you sign.
  • No surprises. Twelve months at the rate you sign at. Then it renews, yearly or month to month, your choice, at the rate new clients pay at the time. Any change reaches you in writing at least 30 days before your term ends. After the contract you can always go month to month.
  • Rather do it yourself? The same system, self-serve, $297 a month plus setup at pgmsaas.com (opens in a new tab). No services included, but you can hire us for any of them at any time.

Working demo sites, one per trade

One per trade, one per studio type. See how it looks in your line of work before you talk to anyone. Consultant demos are next.

Trades

Plumbing, electrical, HVAC, lawn care, welding and more.

See the trade demos (opens in a new tab)

Studios

Taekwondo, CrossFit, gymnastics, dance and more.

See the studio demos (opens in a new tab)

Questions and answers

The ones we get on every fit call.

Will my customers know she is a robot?
Yes. Katie says up front that the call is recorded, and if anyone asks, she says she is a virtual assistant. She never pretends to be a person. What your customers notice is that someone picked up and booked them.
What if she gets it wrong?
She only says what we trained her on: your services, your prices, your hours. Anything outside that, she takes a message, or hands off to a person if you want one. You can hear every recording, and we tune her from them.
Does Katie use my number?
Katie works from a new local number we set up for you, in your area code, because business texting has to be registered to it. Calls and texts share it. It is a lease, under two dollars a month, part of the usage you pay at cost. You keep your old number.
What if I want out?
Tell us in writing. Billing stops at the end of the period you have paid for. The 12-month rate is a price lock, not a cage. You get your customer list, and we delete our copy within 30 days.
What if I want a different name, voice or language?
All yours to pick. Katie is the name and voice we start with. Choose another name, a different accent or voice, or another language. Need more than one? You can have more than one number and more than one receptionist, each trained for its job.
Who do I call when something breaks?
Us. Katie books the call and a person calls you back. One re-tune a year is free. Anything bigger gets a number from us before any work starts.

Call Katie. If she doesn't impress you, we're not the right fit.

Hear her first. Then decide.
We tell you straight if it is a fit. No hard sell.

Call Katie: 667 200 1077 Book a 15-minute call

On a computer? Dial 667 200 1077 from your phone.