Privacy Policy

This policy explains what PGM AGENCY ("we", "us") collects, why, and what you can ask us to do with it, for the website at https://pgmagency.ai (opens in a new tab) (the "Site") and for Katie, our AI receptionist. Plain English on purpose.

Related: Terms of Service

Calls and chats with Katie

When you call 667 200 1077 or use the chat bubble on the Site, you are talking to Katie, an AI. She says at the start of a call that it may be recorded, and if you ask, she tells you she is a virtual assistant. We keep the recording, a transcript, and the name, phone number and email you give her. We use them to answer you, to book the time you asked for, to follow up with you, and to make Katie's answers better. Calls and chats are processed by the AI and phone providers our system uses; they process them for us and may not use them for their own purposes.

Recordings and transcripts of calls Katie takes for a client business are that business's customer data. We keep them while the business is our client, delete any of them on request, and when the business leaves we hand them over and delete our copy within 30 days.

Forms and bookings

When you book a call or fill in a form, we collect what you type: usually your name, business, phone and email. We use it to hold the appointment, to remind you, and to reply. Booking does not sign you up for a newsletter. We do not sell or rent your contact details.

Our clients' customers

When a business hires us, Katie answers that business's calls and chats. The callers' names, numbers, messages and recordings belong to that business, not to us. We process them only to run the service for that business. If you called one of our clients and want your data changed or deleted, ask that business; they can do it, or ask us to.

Cookies and measurement

The Site uses cookies and similar tools to see which pages people visit and whether the Site is working. If we run ads later, the ad networks (for example Google or Meta) will set their own cookies to measure them. We do not receive sensitive personal information from these tools and we do not sell personal information. You can block cookies in your browser; the Site still works.

Embedded videos

Some pages embed videos hosted elsewhere. Playing one works as if you had visited that site, and that site may set its own cookies.

Who sees your data

The companies that run the systems behind the Site and Katie: hosting, phone and texting carriers, AI providers, the calendar and the payment processor. They see what they need to do their part and no more. We do not sell your personal information to anyone.

How long we keep it

Two kinds of data, two rules.

A client's customer data: the contacts, bookings, messages, recordings and transcripts of Katie's calls with the client's customers, reviews, estimates and invoices in a client's account. Kept while the business is our client. When the Service ends it is exported to the business and deleted from our systems within 30 days. We keep none of it.

Our record of working with a client: our own calls, emails, chats and notes with the business, the signed agreement and our invoices, the setup checklist, support history, and how the setup was built. Kept after the Service ends as our business record: proof of what was agreed and done, the starting point if the business returns, and what we learn about what works for businesses like theirs. It holds no personal data of the client's customers.

Form and booking details from this Site: for as long as we are talking, and afterwards as part of our record of working with you.

What you can ask us

You can ask for a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it. We will do so unless we must keep it for legal, security or billing reasons, and we will tell you if that is the case.

Children

The Site and Katie are for businesses and adults. We do not knowingly collect data from children under 13.

Changes

When this policy changes we post the new version here with a new date.

Contact

[email protected], or call Katie at 667 200 1077 and ask for a person.